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Suddenly unable to edit target segments
Tēmas autors: Kathleen Tunney
Kathleen Tunney
Kathleen Tunney
ASV
Local time: 05:54
Biedrs (kopš 2021)
vācu - angļu
Sep 25, 2024

I am using memoQ 10.4. which is on the agency's server. The agency is now closed (it is now night in their time zone).

Suddenly, while in the middle of performing Quality Assurance, I am no longer able to edit target segments. I changed no settings.

I closed the QA tab and went back to the translation and discovered I am suddenly unable to edit target segments there, too.

This is an emergency because I am in the middle of proofreading my translation and nee... See more
I am using memoQ 10.4. which is on the agency's server. The agency is now closed (it is now night in their time zone).

Suddenly, while in the middle of performing Quality Assurance, I am no longer able to edit target segments. I changed no settings.

I closed the QA tab and went back to the translation and discovered I am suddenly unable to edit target segments there, too.

This is an emergency because I am in the middle of proofreading my translation and need to be able to perform edits before I submit my translation to the agency later today.

Can anyone help? ▲ Collapse
 
Kathleen Tunney
Kathleen Tunney
ASV
Local time: 05:54
Biedrs (kopš 2021)
vācu - angļu
TOPIC STARTER
Now all is well Sep 25, 2024

Hello again!

I shut down memoQ, then shut down my computer and restarted everything. Now all is well. I apologize for not trying this first before posting!

Kathleen

Rachel Waddington
Rita Translator
 
Felix Sherrington-Kendall
Felix Sherrington-Kendall  Identity Verified
Vācija
Local time: 13:54
vācu - angļu
CAL Sep 27, 2024

Just in case anyone else comes across this issue, it sounds fairly typical of what happens when you lose the CAL licence provided by the server (often just caused by a minor connection hiccup, the server being busy etc.). memoQ normally catches it and gives you a warning, but sometimes you can lose the licence silently, without any indication except for the problems you described (being unable to edit segments, look up TM/TB results etc.).

One direct way to fix this is to re-request... See more
Just in case anyone else comes across this issue, it sounds fairly typical of what happens when you lose the CAL licence provided by the server (often just caused by a minor connection hiccup, the server being busy etc.). memoQ normally catches it and gives you a warning, but sometimes you can lose the licence silently, without any indication except for the problems you described (being unable to edit segments, look up TM/TB results etc.).

One direct way to fix this is to re-request the CAL licence manually by clicking on the blue memoQ button in the top-left, clicking Activation, and then on the CAL tab in the new window, where there should be a button offering to request a licence. You may still need to close and reopen any documents so memoQ recognises the new licence. If the option isn't there and it still claims your licence is valid, closing the project outright and reopening it should be enough to get a new one ▲ Collapse
 


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Suddenly unable to edit target segments






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