FVA English to Portuguese Tech/Engineering Telecom(munications) Chatbot

Contexto: Serviços de chatbot (ticketing de suporte)

Sabendo que accountable tem o sentido de responder por algo, como traduzir neste contexto:

"Time-tracking and Service Level Agreements (SLAs) ⌛
Time tracking and service level agreements need to be integrated into your support system workflow. Agents don’t always have sufficient perspective within the organization to prioritize tasks among themselves or to turn to the right person or team to handle an issue.

To resolve a ticket in a timely manner you need to maintain your service level agreements throughout the process. An SLA helps agents stay ACCOUNTABLE by giving them clear goals and service standards to meet."