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Impossible to activate my extra activation license
Thread poster: Marco Oberto
Marco Oberto Italy Local time: 03:10 Member (2003) English to Italian + ...
May 26, 2017
Hello,
I'm struggling to understand why I cannot activate my extra license. Being away from home, with a fully efficient Internet connection, I cannot work with my Studio 2017 because the product activation is NOT accepting my license.
When I insert my activation code, an SDL window informs me that: "Activation not successful" (in Italian "Attivazione non riuscita") and "Could not generate the license because:"
I'm struggling to understand why I cannot activate my extra license. Being away from home, with a fully efficient Internet connection, I cannot work with my Studio 2017 because the product activation is NOT accepting my license.
When I insert my activation code, an SDL window informs me that: "Activation not successful" (in Italian "Attivazione non riuscita") and "Could not generate the license because:"
No other information is given after colon (!?).
Can you please help me to figure it out?
Thanks, Marco Oberto SDL Trados Studio 2017 Freelance Plus
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Stepan Konev Russian Federation Local time: 05:10 English to Russian
SDL Support
May 26, 2017
Hi Marco, Ask their support. This case is so widespread that they address it very quickly. If you are not sure which license (out of two) is troublesome, ask them to reset both.
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Marco Oberto Italy Local time: 03:10 Member (2003) English to Italian + ...
TOPIC STARTER
I managed to activate my extra license, somehow
May 26, 2017
Stepan Konev wrote:
Hi Marco, Ask their support. This case is so widespread that they address it very quickly. If you are not sure which license (out of two) is troublesome, ask them to reset both.
Dear Stepan, I asked for their help and the support replied they are experiencing some technical issues delaying them to address this issue. Thanks God no urgent delivery was on my agenda!
After all kinds of attempts, deinstalling Studio, reinstalling Studio, updating Windows 10 and de-installing latest patches/upgrades for Studio 2017, I have made it (no idea what was the trick) this afternoon, 5 hours of time to get this out.
Hopefully, next version of Studio will implement a real Support for really urgent matters. I'd be happy to give up SDL's glittering Roadshows to get this very primary service for all users.
Best, Marco
[Modificato alle 2017-05-26 16:09 GMT]
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Marco Oberto Italy Local time: 03:10 Member (2003) English to Italian + ...
TOPIC STARTER
solution suggested by SDL Support addresses a different issue
Apparently, they misunderstood my issue. My question was simple and straightforward: how to ACTIVATE my extra license; on the contrary, SDL support is suggesting a way to DE-ACTIVATE.
:-/ :-/
As I said, luckily I managed to solve this issue myself, after MANY attempts, deinstalling, upgrading and headaches.
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